Terms and Conditions

These site terms govern your access to and use of the Simba Games website, player account, games, promotions, and related services. By registering, depositing, logging in, or otherwise using the platform, you agree to comply with the conditions set out here. This page explains the main rules, rights, and responsibilities that apply when you use the casino, so you know what to expect and how to stay within the rules.

Who may use the platform

Simba Games is intended for adults only. You must be of legal gambling age in the jurisdiction where you are located to register and play. It is your responsibility to ensure that online gambling is lawful where you are located before creating an account or placing bets.

The operator may restrict or block access from certain countries or regions. Access to specific games, payment methods, or promotions may also be limited by local rules, licensing conditions, or internal policies.

Account registration

When you register an account you must provide accurate, complete, and current information. Accounts must be created in your legal name, and you may only hold the number of accounts permitted by the operator. Providing false, incomplete, or misleading information may result in account suspension, withholding of funds, or closure.

We may require you to update or confirm your details periodically. You are responsible for keeping your contact and personal information current.

Identity checks and verification

To meet regulatory and security requirements, Simba Games may ask you to provide documentation to verify your identity, age, address, or payment method ownership. Typical checks may include government-issued ID, proof of address, and copies of cards or payment receipts where needed.

Verification is a normal part of account management. Until verification is complete, certain features may be restricted, and withdrawal requests may be delayed.

Using your player account

Your account credentials are personal. You must keep your username, password, and any security codes confidential and not share them with anyone. You are responsible for all activity that occurs under your account.

Accounts may not be sold, transferred, or used by another person. If you suspect unauthorized access, contact support immediately via live chat or email at support@simbagames.com.

Deposits, withdrawals, and balances

Payment methods available on the platform may include Maestro, Neteller, POLi, PaySafeCard, Skrill, Webmoney, wire transfer, and giro pay. The platform supports multiple currencies including Australian dollar, Canadian dollar, Euro, British pound, New Zealand dollar, Swedish krona, United States dollar, and South African rand.

Processing times, limits, and availability vary by payment method and your financial institution. Withdrawal requests may be subject to verification checks before approval. Simba Games may apply reasonable checks, limits, or holds to protect against fraud and to comply with legal obligations.

Fees may apply in exceptional circumstances. If a withdrawal is denied or delayed, we will explain the reason and the steps you need to take.

Bonuses and promotional offers

Promotions, free spins, deposit matches, and similar offers are subject to separate bonus terms in addition to these conditions. You should read the specific promotional terms before participating. Typical elements include eligibility, minimum deposit, wagering requirements, time limits, eligible games, and conversion or maximum withdrawal rules.

Example: Exclusive Welcome Offer — Deposit Free Spins Bonus

• Bonus code: “Start”
• Award: 50 free spins on Book of Dead
• Minimum deposit: $10 or currency equivalent
• Wagering requirement: 60x on free spin winnings
• Validity: 30 days from crediting, activation is automatic upon qualifying deposit
• Game contribution: Slots count toward wagering at 100%, table games and live casino at 0%
• Wagering bet limit: During wagering the maximum allowed bet is the lower of 10% of the free spin winnings or $5; minimum stake allowed is $0.10
• Non-sticky bonus: Bonuses are non-sticky by default; you may request to cancel a bonus, which separates bonus funds from your real money balance
• Abuse policy: Bonus abuse, such as repeated deposit-and-withdrawal patterns, low-risk bets, or other manipulative behavior, may incur a 15% bank charge and result in forfeiture of bonus funds
• Special rules: Free spins must be used before deposited funds; bonuses are forfeited if no deposit is made within 30 days of account creation

This welcome offer and other promotions may be restricted in specific countries and regions, and may be changed, suspended, or withdrawn at any time. Always check the specific promotion’s terms for full details.

Game availability and service access

Simba Games aims to make games and services available across desktop and mobile, but availability may vary by device, operating system, local laws, or maintenance windows. Games and features may be added, removed, suspended, or limited without prior notice for reasons including provider changes, technical updates, or regulatory requirements.

The outcome of each game is subject to its own rules and the software provider’s mechanics. Game specifications such as return-to-player percentages, paylines, and volatility are provided for information and are not guarantees of results.

Fair play and prohibited behavior

Players must use the platform lawfully and fairly. Prohibited behavior includes, but is not limited to:

• Fraud, collusion, or attempting to manipulate games, systems, or promotions
• Using false identification or impersonating another person
• Using bots, automated tools, or unauthorized software to access or play games
• Abusing chargebacks, withdrawals, or promotional terms
• Allowing another person to use your account

If we reasonably suspect prohibited conduct, we may restrict features, withhold funds pending investigation, or take other appropriate action.

Restricted conduct and operator rights

Simba Games may, at its discretion and where reasonably justified, refuse service, limit access, suspend bonuses, pause withdrawals for review, or close accounts. Typical reasons include suspected fraud, unresolved verification, bonus abuse, breach of these rules, or legal or regulatory reasons.

When action is taken, we will aim to explain the reason and any steps required to resolve the matter. We try to act fairly and proportionately in all cases.

Errors, mistakes, and technical issues

From time to time errors can occur, including display mistakes, incorrect balances, game malfunctions, or promotion errors. Where an obvious error is identified, Simba Games reserves the right to correct it and to take reasonable steps to address the consequences in a fair manner.

If a game malfunctions during a bet, the operator will handle the matter according to applicable rules and, where necessary, may void the bet and return stakes.

Responsible gaming and player protection

Gambling should be treated as entertainment, not as a way to make money. Simba Games supports responsible play and provides tools that may include deposit limits, time-outs, self-exclusion, and reality checks. You are encouraged to use these tools if you feel your gambling is becoming a problem.

For help and support, please consult our responsible gaming page at /responsible-gaming or contact customer support.

Intellectual property

The Simba Games website design, text, graphics, trademarks, logos, software, and other original content are the property of the operator or its licensors. You may view and use content for personal, noncommercial use only. You must not copy, reproduce, republish, distribute, or commercially exploit any site material without prior written permission.

Third-party providers and linked services

Some games, payment services, and technical functions are provided by third parties. These services are subject to the third parties’ own terms, availability, and operational limits. Linking to or using third-party services does not transfer responsibility for those services to Simba Games. Where relevant, third-party supplier names and game information are available on the site.

Limitation of liability

To the fullest extent permitted by law, Simba Games is not liable for losses or damages resulting from:

• Technical interruptions, site unavailability, software failures, or third-party service breakdowns
• Your misuse of the platform or failure to maintain security of your account
• Unsupported devices or incompatible software
• Force majeure events beyond our reasonable control

Where liability cannot be excluded by law, Simba Games’ aggregate liability will be limited to a reasonable level consistent with applicable rules. These limits do not affect your statutory rights.

No guarantees

The website, games, and services are provided on an “as is” and “as available” basis. Continuous access, error-free operation, and uninterrupted availability cannot be guaranteed. We will, however, take reasonable steps to maintain service and address issues promptly.

Changes to these terms

Simba Games may update these conditions from time to time. The version published on the website will apply from the date shown, unless otherwise stated. We recommend that you review these terms periodically; continued use of the platform after changes are posted indicates your acceptance of the updated terms.

Related policies

You should also review our Privacy Policy at /privacy-policy, Bonus Terms at /bonus-terms, AML and KYC policy at /aml-kyc, and Cookie Policy at /cookie-policy for information that complements these conditions.

Contact and support

If you have questions about these conditions or need help with your account, contact customer support via live chat on the site or email support@simbagames.com. Support can explain specific rules, verification steps, and any actions taken on your account.

These conditions are designed to create clear, fair expectations for using the Simba Games website and services. Continued use of the platform confirms your agreement to these rules and your commitment to play responsibly.