FAQ

Creating an account at Simba Games is quick and straightforward. Click the 'Register' or 'Sign Up' button on our homepage. You'll need to provide some basic information including your name, email address, date of birth, and create a secure password. We'll also ask for your address and phone number to verify your identity.After completing the registration form, you'll need to verify your email address by clicking on the link we send you. Once verified, you can make your first deposit and claim your welcome bonus of up to $1000.The entire process typically takes less than five minutes. For security purposes, you may be asked to complete our KYC (Know Your Customer) verification process before making your first withdrawal, which requires submitting identification documents.

Simba Games offers new players a generous welcome bonus of up to $1000. This bonus is automatically applied when you make your first qualifying deposit. To claim this bonus:Create a new account at Simba GamesNavigate to the cashier/deposit sectionSelect your preferred payment methodMake a qualifying deposit (minimum amount varies by payment method)The bonus will be credited to your account automaticallyPlease note that this welcome bonus comes with a wagering requirement that must be completed before any winnings can be withdrawn. Different games contribute differently toward wagering requirements, with slots generally contributing 100%. Be sure to read the full terms and conditions attached to the bonus before claiming.

Simba Games offers a wide variety of secure payment methods to accommodate players from different regions. Available options include:Credit/Debit Cards: Visa Electron, MaestroE-Wallets: Neteller, Skrill, WebmoneyPrepaid Cards: PaySafeCard, UkashBank Transfer Options: Wire Transfer, UseMyBank, giro payAlternative Methods: Click2Pay, ClickandBuy, POLi, WirecardAll transactions are protected with advanced encryption technology to ensure your financial information remains secure. Deposit processing is instant for most methods, while withdrawal times vary depending on the payment option you select. E-wallet withdrawals are typically processed within 24-48 hours, while bank transfers may take 3-5 business days.

At Simba Games, we process withdrawals as quickly as possible while maintaining security standards. Withdrawal processing times vary by payment method:E-wallets (Neteller, Skrill): 24-48 hoursCredit/debit cards: 3-5 business daysBank transfers: 3-7 business daysThe minimum withdrawal amount is typically $20, though this may vary depending on your chosen payment method. Maximum withdrawal limits depend on your account status and VIP level.Before your first withdrawal, you'll need to complete our verification process by submitting identification documents. This is a one-time requirement to ensure account security and comply with regulatory standards. Once verified, future withdrawals will be processed more quickly.

Simba Games features an extensive collection of games from 23 leading software providers including NetEnt, Microgaming, Playtech, Quickspin, and Evolution Gaming. Our game library includes:Slots: Hundreds of titles including popular games like Crystal Prince, Dinosaur Rage, Loco the Monkey, and Big Bad WolfTable Games: Multiple variations of blackjack, roulette, baccarat, and pokerLive Dealer: Real-time gaming experiences with professional dealersSpecialty Games: Scratch cards, bingo, and other instant-win optionsOur slots range from classic 3-reel games to advanced video slots with multiple bonus features. Many of our games offer progressive jackpots with life-changing prize pools. We regularly add new titles to keep our game selection fresh and exciting.

Wagering requirements at Simba Games refer to the number of times you must play through a bonus amount before you can withdraw any associated winnings. For example, if you receive a $100 bonus with a 30x wagering requirement, you would need to place bets totaling $3,000 before withdrawing bonus-related winnings.It's important to understand that different games contribute differently toward meeting these requirements:Slots: Most contribute 100% toward wagering requirementsTable games: Often contribute between 10-50%Video poker: Typically contributes 10-20%Live dealer games: May contribute 10-20% or be excluded entirelyWe recommend checking the specific terms for each promotion, as wagering contributions can vary. Also note that certain high-RTP slots may contribute at a lower rate or be excluded from wagering contribution.

Yes, Simba Games is fully optimized for mobile play across all modern smartphones and tablets. Our mobile casino works seamlessly on iOS, Android, and Windows mobile devices without requiring any app downloads. Simply visit our website through your mobile browser to access your account.Our mobile platform offers:Over 1,000 games optimized for touchscreen playFull account management capabilitiesSecure deposit and withdrawal optionsAccess to customer supportThe same bonuses and promotions available on desktopThe mobile experience adapts to your screen size and orientation, providing smooth gameplay whether you're using a smartphone or tablet. Nearly all of our popular games from providers like NetEnt, Quickspin, and Evolution Gaming are available for mobile play.

The verification process (also known as KYC - Know Your Customer) at Simba Games is a security measure required by gaming regulations. You'll typically need to complete verification before your first withdrawal or when reaching certain deposit thresholds.To complete verification, you'll need to provide:Proof of identity: A clear copy of your government-issued photo ID (passport, driver's license, or national ID card)Proof of address: A recent utility bill, bank statement, or official government letter (dated within the last 3 months)Proof of payment method: For credit/debit cards, a photo showing the first 6 and last 4 digits (cover the middle digits and CVV for security)You can upload these documents through your account portal under the 'Verification' section. Our team typically processes verification documents within 24-48 hours, after which you'll receive confirmation by email.

Simba Games accepts multiple currencies to accommodate players from different regions. Currently, we support:US Dollar (USD)Euro (EUR)British Pound (GBP)Canadian Dollar (CAD)Australian Dollar (AUD)New Zealand Dollar (NZD)Swedish Krona (SEK)South African Rand (ZAR)You'll select your preferred currency when creating your account, and this will be the currency used for all transactions and gameplay on your account. Please note that once you've selected a currency, it cannot be changed later, so choose the one that best suits your needs.If you deposit in a currency different from your account currency, a conversion fee may apply based on current exchange rates. We recommend using your account currency for all transactions to avoid conversion fees.

Simba Games offers professional customer support through multiple channels to assist you with any questions or concerns:Live Chat: Available directly on our website 24/7 for immediate assistanceEmail: Contact our team at support@simbagames.com (typical response time: 24 hours)Our support team is trained to handle inquiries about account management, bonuses, technical issues, responsible gambling tools, and general questions about our services. For the fastest response, we recommend using the live chat feature.Before contacting support, you might want to check our FAQ section as many common questions are already answered here. For account-specific questions, having your username and registered email address ready will help our agents assist you more efficiently.

Simba Games is committed to promoting responsible gambling and offers several tools to help players maintain control:Deposit Limits: Set daily, weekly, or monthly limits on how much you can depositSession Time Alerts: Receive notifications when you've been playing for a specific periodReality Checks: Periodic reminders showing your play time and net wins/lossesTemporary Time-Out: Take a break from gambling for a period of 24 hours to 6 weeksSelf-Exclusion: Block access to your account for 6 months or longerAccount History: Access detailed records of your gambling activityTo access these tools, log into your account and visit the Responsible Gambling section. We also provide information about problem gambling signs and links to professional support organizations that offer free and confidential assistance.

Yes, Simba Games operates under strict licensing and regulatory oversight to ensure fair play and player protection. Our operations are fully licensed and regulated by reputable gaming authorities.As a licensed operator, we are required to:Verify the identity of all players to prevent underage gambling and fraudImplement responsible gambling tools and policiesEnsure all games are fair and use certified random number generatorsProtect player funds by keeping them separate from operating accountsMaintain data security and privacy standardsSubmit to regular audits by independent testing agenciesYou can verify our current licensing information at the bottom of our website. Our commitment to regulatory compliance means you can enjoy our games with confidence, knowing that you're playing on a secure and fair platform.