Support

At Simba Games, we understand that quick and reliable support is essential for an enjoyable gaming experience. Our professional support team is ready to assist you with any questions or concerns you might have about your account, games, or transactions.

24/7 Live Chat Support

Our most popular support option is our live chat service, available 24 hours a day, 7 days a week. Our trained support agents can help you with immediate issues in real-time, typically responding within 60 seconds. Whether you need help with a deposit, have questions about our $1000 welcome bonus, or need assistance with a game, our chat support team is always ready to help.

Email Support

For less urgent matters or detailed inquiries, you can reach our support team at support@simbagames.com. Our email support team typically responds within 24 hours and can help with account verification, document submission, and more complex issues that might require additional research.

Comprehensive FAQ Section

Before contacting our support team, you might find answers to common questions in our extensive FAQ section. We've compiled detailed information about account management, payment methods, game rules, and bonus terms to help you find quick solutions.

Payment Method Assistance

Our support team can help you with all available payment options at Simba Games, including Visa Electron, Maestro, Neteller, Skrill, PaySafeCard, and Wire Transfer. Whether you need help making a deposit or have questions about withdrawal processing times, our agents are trained to assist with all transaction-related inquiries.

Game-Related Support

With over 20 software providers including NetEnt, Playtech, Microgaming, and Quickspin, our game selection is vast. Our support team can help with any questions about specific games like Crystal Prince Slots, Dinosaur Rage Slots, or Loco the Monkey Slots, including rules, features, and troubleshooting.

Currency and Language Support

We offer support for multiple currencies including USD, EUR, GBP, CAD, AUD, NZD, SEK, and ZAR. Our multilingual support team can assist you in several languages to ensure clear communication regardless of where you're playing from.

VIP Customer Care

Players enjoying our high roller promotions receive priority support with dedicated account managers who provide personalized assistance. VIP members enjoy faster response times and tailored solutions to enhance their gaming experience.

Security Assistance

Our support team is trained to help with account security matters. If you need to update your security settings, have questions about our responsible gaming tools, or need to verify your account, our agents can guide you through each step of the process.

Technical Support

Experiencing technical issues? Our support team can help troubleshoot problems with game loading, account access, or mobile compatibility. We work closely with our technical department to resolve any issues quickly and efficiently.

Your Feedback Matters

We continuously improve our services based on player feedback. After each support interaction, you'll have the opportunity to rate your experience and provide suggestions. This feedback helps us enhance our support quality and address common player concerns.

At Simba Games, we're committed to providing exceptional support that matches the quality of our gaming experience. Our friendly and knowledgeable team is just a click away whenever you need assistance.